Privacy Policy

Introduction

This Privacy Policy aligns with national and international legal frameworks, considering the nature, scope, context, and purposes of data processing, as well as the risks to the rights and freedoms of natural persons. Captrust Markets Ltd. (UK) (“we,” “us,” or “our”) has implemented appropriate technical and organizational measures to ensure compliance with relevant data protection legislation. This policy serves as the cornerstone of Captrust Markets Ltd. (UK)’s commitment to data protection and is reviewed and updated accordingly.

This Policy informs data subjects about how Captrust Markets Ltd. (UK) collects personal data, its usage, and possible sharing.

Please read this Privacy Policy carefully, as it contains essential information regarding who we are, how and why we collect, store, use, and share personal data, your rights concerning your data, and how you can contact us or relevant supervisory authorities if you have any concerns.

Who We Are

Captrust Markets Ltd. (UK) is a financial services provider that collects, uses, and is responsible for specific personal information about you. We act as a “data controller” for personal data, as defined by applicable laws.

Data Controllers and Contracting Parties

Whether you reside inside or outside the “Designated Countries,” Captrust Markets Ltd. (UK) will be the controller of your personal data collected, provided, or processed in connection with our services and regulated activities.

Information You Provide and Why It Is Required

Providing your personal data is necessary for us to deliver our services. When collecting data, we will specify whether the information is mandatory.

Information Collected by Us

When you register as a client, sign up for a demo or live account, subscribe to our services, or engage with our website (www.captrustmarkets.com), we collect and store the following types of personal data:

Information You Provide Directly

• Personal Information: Name, address, date of birth, national identification number, passport number, and email address.
• Financial and Employment Information: Trading experience, employment details, and financial information for regulatory compliance.

Information Collected from Observing Your Activities

• Website usage and search history
• Traffic and location data
• Website interaction patterns, including IP addresses, browser types, and system details (used in an anonymized or aggregated manner)
• Communications with our support team via live chat, email, or phone

Your email address may be used for marketing Captrust Markets Ltd. (UK) products and services. You can opt out at any time by clicking “unsubscribe” or emailing enquiries@captrustmarkets.com.

Types of Data Collected and Purpose

Personal Data Type	Purpose
Personal Information (Name, Date of Birth, Address, etc.)	Compliance with Anti-Money Laundering (AML) and Know Your Client (KYC) obligations.
Contact Information (Email, Phone Number)	Communication regarding services, compliance, and account notifications
Employment & Financial Information	Compliance with KYC regulations and assessment of service suitability.
Ethnicity, Citizenship, and National ID/Passport	Regulatory trade reporting, KYC, and AML obligations.
Photo ID & Address Verification	Identity verification for compliance purposes.
IP Address & Device Information	Website usage tracking for service improvements
Financial Sanctions & Credit Checks	Fraud prevention, AML screening, and credit history verification.

How We Use Your Personal Information

We use your data for:

• Enhancing website content and user experience.
• Managing and administering our products and services
• Sending updates regarding our services.
• Improving, testing, and monitoring our services.
• Analyzing visitor patterns for operational efficiency.
• Investigating fraudulent or suspicious activities.
• Complying with legal and regulatory obligations.
• Sending newsletters and promotional offers (opt-out available).

Who We Share Your Personal Data With

We do not sell or rent your data. However, we may share it with:

1. Service Providers & Business Partners

We share data with third-party service providers, trading platforms, IT support, marketing agencies, website managers, and cloud computing services to support our business operations. Some providers may be located outside the UK, and we ensure appropriate safeguards for data transfers.

2. Legal & Regulatory Authorities

We may disclose data when required by law or regulatory bodies. This includes responses to government authorities, court orders, or regulatory investigations.

3. Analytics & Measurement Services

We may share non-personally identifiable data with services like Google Analytics for performance monitoring and advertising effectiveness.

4. Fraud Prevention & Security

We work with fraud prevention agencies to ensure account security and compliance with financial regulations.

Cookies and Website Tracking

We use cookies and similar tracking technologies for website analytics and improving user experience. You can modify your browser settings to reject cookies, but this may impact your experience on our website.

Your Rights Under Data Protection Law

Under applicable data protection laws, you have the following rights

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data under specific conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to processing for marketing purposes.
• Right to Withdraw Consent: If we rely on consent, you may withdraw it at any time

To exercise these rights, contact us at enquiries@captrustmarkets.com

How We Protect Your Data

We implement strong security measures to protect your data, including encryption, access controls, and secure storage. However, no method is 100% secure. If you suspect a data breach, please contact us immediately.

Data Retention Policy

We retain your data only for as long as necessary for legal and business purposes. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

If we transfer your data outside the UK or EU, we ensure adequate safeguards such as:

• Standard Contractual Clauses (SCCs).
• Binding Corporate Rules (BCRs)
• Data transfer agreements ensuring protection

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or a website notice.

Contact Information

For questions or concerns about this Privacy Policy, please contact:
Email: enquiries@captrustmarkets.com
Website: www.captrustmarkets.com
If you believe we have not addressed your concerns, you have the right to contact the UK Information Commissioner’s Office (ICO) or your local data protection authority.